GENERAL TERMS AND CONDITIONS

General Terms of Business

The general terms and conditions of the website www.extremetraining.eu are drawn up in accordance with the provisions of the Consumer Protection Act (ZVPot-1), as well as the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international codes for e-commerce.

The provider of the website is Extreme Corporation d.o.o., Sermin 75K, 6000 Koper (hereinafter referred to as the "Provider").

These sales terms define the rights and obligations of buyers and visitors of the website www.extremetraining.eu (hereinafter referred to as the "User") when ordering products available on the website, as well as the business relationship between the Provider and the User.

The entire content of the website, regardless of its form (texts, images, videos, sounds, etc.), is protected by copyright. The content of the website may not be used for any purpose other than viewing the website, making purchases, and communication with the User, unless the Provider has given prior written and explicit consent. In the event of misuse or unauthorized use of any content, the Provider will protect its interests through legal action.

By accessing the services on the website www.extremetraining.eu, the User accepts and agrees to all provisions of these general terms and conditions. If you do not agree with these general terms and conditions, we ask that you immediately stop accessing the website.

The provisions of these general terms and conditions that use the term "consumer" apply only to those Users who are also consumers, as defined by the currently applicable law governing consumer protection.

Intellectual Property Rights

The “EXTREME” trademark is a registered trademark owned by the Provider. The Provider has the exclusive right to use the “EXTREME” trademark and any other trademarks displayed on the website.
All content on the website—regardless of its form—is protected by copyright. Any copying, reproduction, or other use of the website’s content or individual parts thereof is strictly prohibited. In case of trademark or copyright infringement, the User bears both criminal and financial liability.

Online Store

The User can make purchases through the website, which is accessible via the link Extreme Training – Extreme Corporation. These general terms and conditions are an integral part of the contractual relationship between the Provider and the User and, together with the order, form part of the sales contract. In the case of a purchase, these general terms automatically become part of the agreement between the User and the Provider.

By registering on the website or placing an order through the online store, the User confirms that they understand and accept these general terms and conditions. Registration is not required to make a purchase in the online store; however, the User must receive the general terms and conditions of business.

The Provider makes every effort to ensure the accuracy of the information presented in the online store (product descriptions, photos, specifications, etc.). Nevertheless, occasional errors may occur, and the Provider will correct them as quickly as possible. The website displays the actual stock availability of each product. If a particular size or multiple sizes of a product are currently out of stock, that size will be crossed out. Once the size is back in stock, the size label becomes visible again.

Prices and Taxes

All prices are stated in EUR and include Value Added Tax (VAT) at a rate of 22%. Product prices do not include shipping or delivery costs, which are specified during the order value calculation before the electronic confirmation of the order.

The store offers the following payment methods:

·         Cash on delivery,

·         Bank transfer based on a pro forma invoice or offer,

·         Credit card payment.

Payment through our payment system is secure. All products are original.

All promotional offers are valid until the promotion ends or until stock runs out.

In case of price changes or product description updates, the seller will notify any customers who are in the process of placing an order.

Order Cancellation

Once the User places an order, they will receive an email confirming receipt of the order. The User has the right to cancel the order before receiving an electronic notification from the Provider that the shipment has been dispatched.
Cancellation after this point is no longer possible.

The contract or order confirmation is sent to the customer via the email address provided when placing the order.

The online store includes technical tools to detect and correct input errors before submitting the order. The website alerts the customer if any required fields are missing. Before finalizing the order, a summary is displayed, allowing the customer to review and correct the entered data. Errors can be corrected in the shopping cart prior to confirmation.

If you wish to cancel your order before it has been shipped, you must notify us via email at sales@extremetraining.eu The cancellation request must include the User’s full name and the order number.

 

Withdrawal from the Contract and Product Returns

In accordance with the provisions of the Consumer Protection Act (ZVPot-1), the consumer has the right to withdraw from the contract within 14 days without having to provide a reason for their decision.

If the consumer has already received the goods and chooses to withdraw from the contract, they must return the goods to the company or to a person authorized by the company to receive the goods, immediately or no later than 14 days after notifying the company of their decision to withdraw.

In the event of contract withdrawal, the Provider must refund all payments received from the consumer within 14 days of receiving the returned goods. This includes all payments charged at the time the contract (order) was concluded. Refunds will not be issued in cash.

In the case of product return and withdrawal from the contract in accordance with ZVPot-1, the User is responsible only for the cost of returning the goods.

Regardless of the 14-day withdrawal period specified in ZVPot-1, the Provider voluntarily extends this right to 30 days for its customers (consumers), allowing them to exercise their right to withdraw from the contract within 30 days, without needing to provide any reason for their decision. Within this period, the customer must inform the Provider of their decision to withdraw and intention to return the goods.

A consumer is defined as a natural person who acquires or uses goods or services for purposes outside their professional or business activity. Therefore, the right to withdraw under ZVPot-1 does not apply to legal entities.

The consumer is liable for any diminished value of the goods if the reduction in value is the result of handling the goods in a manner that was not necessary to determine the nature, characteristics, and functioning of the goods.

The consumer's liability for the diminished value of goods can be up to the full regular retail price of the product on the day of purchase. Due to this potential liability, the Provider recommends that the consumer returns the goods for which they are exercising the right of withdrawal undamaged, unused, and in unchanged quantity, unless the product has been destroyed, damaged, lost, or the quantity has decreased for reasons not attributable to the consumer.

If the Provider finds that the returned goods are damaged or the returned quantity does not match, the consumer is liable for the diminished value, if that decrease in value is the result of handling that was not necessary to determine the nature, characteristics, and functionality of the goods.

The consumer is only responsible for any decrease in the value of the goods resulting from handling that exceeds what is necessary to establish the nature, characteristics, and functioning of the product.

The consumer may inspect and test the products to the extent necessary to determine their actual condition, meaning they should examine the goods with the same care and in the same manner as would be possible in a physical store.
The Provider recommends that the consumer opens the packaging carefully, keeps it in its original condition, and retains any attached tags or labels on the product until they are certain the item is suitable.

Since the products are clothing, the Provider advises consumers to try on items over other clothing and not directly on bare skin, and also to avoid transferring makeup or foundation onto the product.

The Provider cannot deny the consumer the right to withdraw from the contract or refund the purchase price solely due to a reduction in value resulting from consumer handling.

In the case of a partial withdrawal from the contract and the return of only some products, any promotional discounts that were applied per item in the cart will be evenly redistributed across all products. The consumer is therefore entitled to a refund of the amount corresponding to the value of the returned item, taking into account the adjusted discount distribution.

For additional information, you can contact us via email at sales@extremetraining.eu or at the return address provided below.

If the product does not suit you, please return it to the address listed below. Before returning the item, fill out the return form.

In the event of withdrawal from the contract, the consumer only bears the cost of returning the goods, which is calculated according to the delivery service’s price list and depends on the type and size of the shipment. The consumer cannot claim reimbursement of additional costs incurred if they explicitly chose a delivery method other than the least expensive standard shipping offered by the seller.

If you have already paid for the goods, we will refund all received payments made in connection with the order within 14 days of receiving your withdrawal notification (completed form) and the returned goods.

If the consumer has handled or examined the goods in a manner other than what is necessary to determine the nature, characteristics, and functioning of the goods, this may reduce their value and consequently affect the refund amount. In the case of returning goods, we will refund the purchase price to your transaction account or to the account you used at the time of purchase.
The provider is responsible for any non-conformity of the product that existed at the time of delivery and which appears within two years from the delivery of the goods. In the event of a product non-conformity, the buyer who has notified the Provider about the non-conformity is entitled, in the following order, to request from the Provider the free rectification of the non-conformity of the product or a proportional reduction of the purchase price due to the non-conformity or to withdraw from the contract and request a refund of the paid amount.
If you provided an incorrect bank account number, we charge a handling fee in the amount of the actual costs incurred for resolving the case with the bank and the unauthorized recipient.
For returns of products paid by credit card, the purchase price for the returned item is refunded to the credit card. For returns of products paid by cash on delivery or bank transfer, the purchase price is refunded to your transaction account.
By placing an order, the buyer confirms agreement with the general terms and conditions of business and unconditionally accepts them in full. In doing so, the buyer undertakes to accept and pay for the ordered package. If the buyer does not accept the sent package, this causes unnecessary costs to our company as the Provider (packaging-material, shipping-postage, spent working time), for which our company as the Provider may claim reimbursement of the unnecessarily incurred costs from the buyer or orderer. Of course, we strive for an amicable resolution to the situation.

Resolving Potential Claims:
In case of any issues, the buyer can contact us for assistance at phone number 070270382. Complaints can be submitted via email to sales@extremetraining.eu. The complaint handling process is confidential.
In the event of any non-conformities, we will resolve your potential claims in accordance with the provisions of ZVPot-1. If you detect any non-conformity, we will resolve your claim within a reasonable period from the moment you notify us of the non-conformity, and we will strive to ensure that this period does not exceed 30 days. The Provider will confirm receipt of the complaint within five working days, and within the following eight working days, inform the buyer about the progress of the procedure.
The Provider will make every effort to resolve any disputes amicably. If an amicable resolution is not reached, the court in Ljubljana shall have jurisdiction over all disputes between the Provider and the buyer.
For all relationships and for rights and obligations not regulated by these General Terms and Conditions, the provisions of the Obligations Code, the Consumer Protection Act, and other relevant legislation of the Republic of Slovenia shall apply accordingly.

Registered Office:
Extreme Corporation d.o.o.
Sermin 75K
6000 Koper
Slovenia